During the Fall, the Lerner Package center, which IKON Document Management operates under a contract with Columbia Mail Services, reduced its operating hours and canceled Saturday deliveries. Now that the Spring semester has begun, those changes are being felt by patrons facing long lines and delayed deliveries.

"I'm on my way to pick up a package that was a next day package that was really urgent that I needed to have by Friday and FedEx tracked it and it said it got here at 4 on Friday and I didn't get a notification until [the following Tuesday]," explained one undergraduate.

His friend shared a similar experience: "My stepmom sent me a care package during finals week with food and snack and she didn't tell me about it. It was supposed to get it right before finals started and I got it the day of my last final, the day before I was supposed to go back home."

One student who was unable to speak on camera said, she received important medical documents which were sent to her overnight four days after their confirmed delivery to the Mail room.

"When you order [packages]," expressed a freshmen who had just received a delayed package. "You get a number so you can track it and it'll say that it's been delivered days ago but you still won't get an email from the package center."

While students find the long waits frustrating, they don't blame mail room staff.

"I don't know if that's actually a fault with the package center and how long it takes to distribute it from when they get to the actual mailbox and when they send out the email."

"It would have been great to get that thing here on time but they probably got 400 things at that one time. I don't know. I don't really blame them."

Although many students still rely on the package room, some students are taking steps to ensure that their school supplies and other necessities are available when they need them.

"If I need a book early in the semester, I will usually just buy it from the bookstore because I know that it's probably not going to get here in time."

Although the wait for packages has been long, Package Center officials say that they currently have no intention of extending hours or hiring more staff.